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A cheerful smile - the h Phenomenal book that really resonated with me. A cheerful smile - the hallmark of a friendly flight attendant, but who's really smiling? Is it the natural self, or a fake self that we put on? Not only has emotion management fall under the umbrella of commercialization, but it has also come under scrutiny in out private lives. How often do we engage in surface or deep acting in order to convey a feeling that we might not really feel? Grief at a funeral. Joy at a celebration. Hochschild looks into the gap between how we actually feel and how we think we should feel.

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The Managed Heart by Arlie Russell Hochschild - Paperback - University of California Press

Mar 09, Holli Hanson rated it really liked it Shelves: I found this book to be a helpful tool in learning about Emotional Labor. It was good to take some time to consider how and why I've been doing some of the things I have been doing.

Sep 02, Anurag Sharma rated it it was amazing. I read this book as part of group assignment. This is a phenomenal book in the way it explores various and numerous linkages between work life and personal life. What I feel in a particular context tells me how to understand an event in my life and how to respond to it, in addition to helping me understand better the context that I find myself in. Emotions, seen in I read this book as part of group assignment. Emotions, seen in this way, are something that originate inside the body naturally, but also include the human work done on them, to change them according to a particular situation and institution.

All of us, in our private lives, do this tempering with our emotions according to the institutions governing. So naturally, how much tempering you do or have to do, depends largely on power you enjoy in such institution. For example, in a patriarchal situation, women who enjoy less power would have to control their emotions much more than men have to do and girl child may be most of all. Hochschild calls it emotion work , done towards paying emotional dues to the collective resources of the institutions. We can do this via outer acting and deep acting.

In the former, we know what we feel, but we portray otherwise, which leads one to realize the inferior position they enjoy, if not totally removing emotions from the equation. In deep acting, we mold our emotions in order to conform to what we are doing, sort of relaxing that tension between false self and true self.

But this also leads to a situation where are unable to distinguish what we feel truly. Regardless of what option we choose, there is a heavy cost to be paid in terms of loss of identity in the form of emotions. She argues that when our emotions become part of what we sell as labour, this boundary between work life and private life becomes arbitrary, and serves to play the role of ignoring emotional labour , which is tempering with emotions in order to be able to work properly, to display what is required of the job.

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She supports her claims with the help of ethnographies that she did with flight attendants and bill collectors. Flight attendants, most of the women, are systematically taught and trained about how to control their emotions, so that the costumer is always happy with the experience. They are supposed to be completely hospitable. Most of them are women because their upbringing in patriarchal setup has made them learn emotion tempering from a very early age.

Men flight attendants are supposed to step up whenever situation gets out of control of women. Ticket collectors are supposed to be rude and demeaning to the defaulters and most of them are men. In a way, work situation becomes a derivative of private situation inside our homes, both reinforcing each other. Similar arguments can be given for class dimensions of work life. In the service economy we are living in, face-to-face interactions become synonymous with controlling emotions.

Everyone working has to do it, some more than others. Still, in work life or in our employment contracts, there is no mention of it at all. Managers are allowed to vent and employees are supposed to let it go. On the part of customer as well, there develops a tendency to calculate genuine emotions mandated by job and what is actually meant for themselves.

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In doing this, we start ignoring emotions in our daily lives, which form a very basic sense of what constitutes us. A word or two about unmanaged heart. In a society, where we know everyone is tempering with emotions, displaying something that they are not feeling, we also begin to glorify the ability of not doing it.

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This obfuscates the fact that not everyone has power to do that, with differential access to this unsold heart being highly hierarchical according caste, class and gender etc. We tend to ignore people on the margins, because they are being nice to us as it is part of their job, which relieves us from having to acknowledge their emotions like greetings. They become background noise, which we learn to ignore. Apr 29, Zachary Jacobi rated it really liked it Shelves: This book was rough on me and on my whole book club!

Each of us found ourselves unable to process our emotions for a short while after reading it. First be warned of that. Second, I found this book a bit of a disappointment compared to other books by Professor Hochschild.

The Managed Heart Commercialization of Human Feeling

The other books I've read by her had much more in the way of interviews with subjects. I find her at her best when using interviews as fodder for theorizing. Her theorizing on its own was considerably drier. Still highly recom This book was rough on me and on my whole book club! Still highly recommended, probably the most thought provoking book of this year, but be prepared for more of a slog than other books of hers you might have read.

Aug 14, Melissa rated it really liked it. This is an important book, but the research is focused on the airline industry and the claims are about emotional labour in general a pretty big leap. Strictly sociology, doesn't engage directly in economic debates to its detriment i think. I didn't find the "divided self" idea very convincing, either. I didn't have time to finish this book when I studied sociology, but I really liked the concept of Emotional labour, and thus decided to finish it now at a later time.

This book has stuck with me, and I can gladly say that it inspired me to think in new ways about work and relationships. Jun 23, Gloria rated it liked it.


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That said, I think it is a very important book, and I am glad to have read it. It is an extension of institutional control over feeling. The overuse of passive verb forms, the avoidance of 'I', the preference for Latinate nouns, and for the abstract over the concrete, are customs that distance the reader from the topic and limit emotionality. In order to seem scientific, writers obey conventions that inhibit emotional involvement.

There is a purpose for 'poor' writing. We bow to each other not simply from the waist, but from the heart.

The Managed Heart: Commercialization of Human Feeling

But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling her smile is not "her" smile , but also from what she actually feels her managed friendliness.

This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. This book was also the winner of the Charles Cooley Award in , awarded by the American Sociological Association and received an honorable mention for the C. Read more Read less. Prime Book Box for Kids. Add all three to Cart Add all three to List.

Buy the selected items together This item: Ships from and sold by Amazon. Customers who bought this item also bought. Page 1 of 1 Start over Page 1 of 1. Sympathy in Everyday Life. The Sociology of Emotions. The Presentation of Self in Everyday Life. The Art of Loving. Sponsored products related to this item What's this? Emotional Labor, Women, and the Way Forward. The Art of Taking Action: Lessons from Japanese Psychology. Apply the principles of Zen Buddhism to overcome procrastination and live a purposeful, meaningful life. Improve Your Social Skills. Ready to be more social? Discover the exact techniques I used to build confidence, make new friends, and overcome a lifetime of social awkwardness!

Belly Fat 3rd Edition: Related Video Shorts 0 Upload your video. What's in the Panties?: Understanding the psyche of a woman one panty at a time. Share your thoughts with other customers. Write a customer review. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health.

She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons. Exploring the Managed Heart 2. Feeling as Clue 3. Paying Respects with Feeling: From Private to Commercial Uses 7. Between the Toe and the Heel: